Refund policy

Last updated: October 21, 2026

We keep our prices low by keeping things simple. Please read this policy before you order.

Defective or damaged phones: free replacement within 7 days

If your phone arrives defective, damaged, or not working as described, email us at info@kkosher.com or call 1-877-5-KOSHER (877-556-7437) within 7 days of delivery. Please include your order number and a short description or photo of the problem.

We'll send you a prepaid return shipping label.
Send the phone back with its box and all accessories.
We'll ship you a replacement of the same model at no cost to you.

We inspect every returned phone. If the problem was caused by damage, water, misuse, or anything that happened after delivery, we may decline the replacement. In that case, we'll return the phone to you, and the customer pays the cost of shipping it back.

After 7 days: manufacturer's warranty

After the first 7 days, your phone is covered by its manufacturer's warranty (for example Fig, Wonder, Fusion or Mind). Contact us and we'll give you the manufacturer's contact details and help you get started.

Working phones

Because of our low prices, we don't accept returns or exchanges on phones that work as described. Please check the model, version and features on the product page before you order. If you're not sure which phone is right for you, email us before ordering and we'll help.

Cases and accessories

Cases and accessories can't be returned. If a case or accessory arrives defective or damaged, contact us within 7 days of delivery and we'll replace it free. Free promotional cases are not refundable.

Cancellations

To keep our prices low, we process and ship orders quickly, so all sales are final and orders can't be canceled once they're placed. Please review your order carefully before checking out.

Wrong item or missing package

If you received the wrong item, or your tracking shows delivered but you didn't receive it, contact us within 7 days of the delivery date and we'll make it right.